Privacy Policy

1. Information We Collect

We may collect the following types of information:

1.1 Information You Provide Directly

  • Contact details (name, email address, phone number)

  • Information you share when inquiring about coaching, booking a session, or filling out forms

  • Information you share when joining a newsletter, course, or event

  • Any other information you voluntarily provide (e.g., in emails, questionnaires, or intake forms)

1.2 Automatically Collected Information
When you visit our website, we may automatically collect:

  • IP address and general location

  • Browser type, device type, operating system

  • Pages viewed, time spent on pages, referring websites

  • Cookies and similar tracking technologies (see Section 4)

1.3 Payment Information
If you purchase services, payments are processed by third-party providers (e.g., Stripe, PayPal, or scheduling/payment platforms). We do not store your full payment card details on our systems. Those are handled securely by the payment processor.

2. How We Use Your Information

We use your information to:

  • Provide, schedule, and deliver coaching and related services

  • Respond to inquiries and communicate with you about your account or sessions

  • Send newsletters, updates, and marketing communications (you can opt out at any time)

  • Improve our website, services, and user experience

  • Maintain security and prevent fraud or misuse

  • Comply with legal obligations and enforce our Terms & Conditions

We do not sell your personal information.

3. How We Share Your Information

We may share your information with:

  • Service providers who help us operate the website and deliver services (e.g., email marketing platforms, scheduling tools, payment processors, analytics providers)

  • Professional advisors (e.g., legal, accounting) when reasonably necessary

  • Authorities if required by law or to protect our rights, safety, or property

These third parties are only given the information needed to perform their services and are expected to protect it.

We do not sell or rent your personal information to third parties for their own marketing purposes.

4. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

  • Remember your preferences

  • Understand how visitors use the site

  • Improve performance and user experience

You can usually control cookies through your browser settings, including blocking or deleting them. Note that disabling cookies may affect how our website functions.

5. Data Security & Retention

We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, or alteration.

We retain your information only as long as necessary to:

  • Provide services

  • Meet legal, accounting, or reporting requirements

  • Maintain records of coaching relationships and engagements

When information is no longer needed, we will delete or anonymize it where reasonably possible.

6. Your Choices & Rights

Depending on your location, you may have rights related to your personal data, such as:

  • Accessing the personal information we hold about you

  • Requesting corrections or updates

  • Requesting deletion, in certain circumstances

  • Opting out of marketing emails (by using the “unsubscribe” link or contacting us directly)

To exercise these rights or ask questions about your data, contact us at:
Email: quietgiantcoaching@gmail.com

7. Coaching Confidentiality vs. Website Privacy

Coaching conversations are treated as confidential, subject to the limits described in our Terms & Conditions (e.g., risk of harm, legal requirements).

This Privacy Policy focuses on how your information is collected and used through our website and online services. For more detail about coaching confidentiality, please refer to our Terms & Conditions or your coaching agreement.

8. International Visitors

If you access this website from outside [your country/region], be aware that your information may be processed and stored in [your country] or other locations where our service providers operate. By using our site, you consent to this transfer, subject to applicable data protection laws.

9. Third-Party Links

Our website may link to third-party sites (e.g., scheduling tools, partners, articles). We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top indicates when it was last revised. Continued use of the website after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact:

Quiet Giant LLC
Email: quietgiantcoaching@gmail.com